Relationship-Specificity, Bargaining Power, Growth, and Firm Performance

Small Firm Growth and Performance -- . . .

Customer relationship management and firm performance

In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization’s ability to harness and orchestrate lower order capabilities that comprise physical assets, such as IT infrastructure, an...

Tenure on the Founder-firm Performance Relationship

Our study examines the mediating effect of spin-out team characteristics on the relationship between founder quality and parent and spin-out performance. Since the ability to transfer or recreate complementary assets is a critical determinant of performance, we theorize and show that founders with greater ability impact both parent firm and spin-out performance by assembling teams that represen...

Efficiency Wages and Union-Firm Bargaining

In this paper we combine the efficiency wage and union-firm bargaining approaches to wage determination to produce a unified model that encapsulates both. We find that combining efficiency wages and union-firm bargaining leads to higher wages, confirming an original insight of Summers. We also find that increases in bargaining power and monopoly power on the goods market have a stronger impact ...

Firm Investment Behavior and Collective Bargaining Strategy

This paper utilizes survey data on labor union coverage at the firm level to examine union-nonunion differences in investment activity among 706 U.S. companies during the 1970s. Consistent with a model of union rent seeking, firm-level collective bargaining is associated with significantly lower physical capital and R&D investment, even following extensive control for firm and industry characte...